Featured Customers

We’ve helped customers across all industries design, develop, and implement unique solutions through Salesforce.com

Abilene Christian University

Abilene Christian University is a private, non-profit university in Abilene, Texas. It is affiliated with Churches of Christ and was originally founded in 1906 as Childers Classical Institute. Silo Connectors started working with ACU on a large reporting/dashboard project and has continued ongoing support to greatly improve the usability and efficiency of their Salesforce instance as well as streamlining the process in which enrollment advisors admit students through a Customer Community Portal.

Testimonial

"We have been working with Silo Connectors, LLC for well over a year and in that time it has become clear that Silo Connectors puts customer service first. Their work has been timely, proactive, and of high quality. Not only does Silo Connectors have an expertise within specific Salesforce applications for day to day workflow and projects, they also assist in strategy development and creating a big-picture vision."

-Jessica Manning, Associate VP for Enrollment

Challenge

Salesforce user adoption was low across the Abilene Christian University staff and student engagement was not automated. Managing enrollment and student information was difficult as the systems were not automated or integrated. ACU wanted a better way to engage their students throughout their education lifecycle and assist them in a timely manner with the proper resources.

Solution

Silo Connectors worked with ACU to integrate their previous Salesforce instance with the Higher Education Data Architecture (HEDA), in turn making it easier for staff to adopt Salesforce and engage students at every stage of their journey. Through a very close relationship ACU, Silo Connectors was able to provide expertise and solutions in an industry that is truly unique.

Results

With the adoption of the Higher Education Data Architecture (HEDA), ACU has become part of a larger community of colleges and universities looking to collaborate and change the way Higher Education institutions use technology. The deployment of HEDA the workflows have been implemented to ensure the faculty, staff, and students of Abilene Christian University are supported properly and in a timely fashion.

Forward Thinking Systems

Forward Thinking Systems is a worldwide provider of asset tracking and fleet management software. Silo Connectors has worked with members of their world class sales team to provide high quality, data driven customer quotes. Building on the Salesforces Configure Price Quote tool, FTS sales representatives are now able to quickly build multiple quotes for comparison and deliver them to clients in a beautifully rendered PDF format.

Testimonial

"Silo Connectors knew we had a bad experience with our previous Salesforce consulting partner and really focused on outlining our needs before starting the build. They were able to help us deploy a robust quoting platform with Salesforce CPQ and visualforce integrations that allowed our reps to produce a proposal, along with multiple pricing options within minutes."

-Matthew Malek, EVP of Sales

Challenge

Forward Thinking Systems was quoting single opportunities with multiple opportunities in Salesforce because they hadn’t deployed CPQ. Forecasts were inaccurate due to multiple opportunities rolling into the data, thus throwing off sales, inventory, and all reporting. The quote creation time was counter-producitve and reps were quoting customers on spreadsheets without consistency.

Solution

Salesforce CPQ, DocuSign, customer Visualforce pages were developed and deployed for consistency across pricing and branding. Time to deliver, quote and ultimately receive a response has been greatly reduced. In an industry that prides itself on time and the effective utilization of bleeding edge technology, this functionality has been instrumental in the success of FTS.

Results

Forward Thinking Systems streamlined branding and pricing across all sales representatives. They now have the option to quote proposals on multiple options and terms, along with a branded proposal template, which is integrated into their ordering process with the push of a button. To tie everything together, DocuSign was implemented for quick electronic signature and tracking of all contracts.

Choice Business Connections

Choice Business Connections, a subsidiary of Choice Products and Services, is an authorized Natiownide Master Dealer and Distributor for T-Mobile. They provide IoT, M2M, Data, and Voice services for IoT and Solution Providers. Silo Connectors has worked with CBC to implement processes for onboarding new dealers utilizing Salesforce Lightning with pathing opportunities to closely follow the Carrier’s onboarding process. In addition, Silo has used Visualforce development to create custom proposal templates.

Testimonial

"The Carrier onboarding process is pretty detailed and extensive. There are so many steps to follow and track, which have to be done in the required order to avoid delays. We worked with Silo to incorporate Pathing into our Salesforce Lightning platform to ensure our employees could follow each step in the onboarding process without mistakes. Silo suggested this idea after listening to our requirements, and it has really reduced onboarding time and eliminated mistakes."

-Nick Moore, Sales Systems Administrator

Challenge

Choice Business Connections offers numerous partnership options in collaboration with the wireless Carrier. Each onboarding option is extensive and requires specific steps in order to onboard each partner with the proper approvals and pricing. As a start-up company, it was difficult to train every employee in the onboarding requirements and steps to ensure consistency and avoid delays.

Solution

Salesforce Lightning was used with Pathing in the Opportunities to ensure each onboarding step would be followed prior to moving forward. The partner commission structure was added for tracking as each partnership level requires specific structures, as well as integrating DocuSign for electronic signature of the CBC Terms and Conditions. The entire onboarding process is automated through Lightning.

Results

Choice has reduced the onboarding timeframe of their partners significantly with alerts at each step, automation for approval submissions, and DocuSign for contract redlines and management. These automations, custom Visualforce developments, and integrations have helped CBC scale growth as a start-up organization. CBC systems have even improved the onboarding experience for the Carrier.

Better Health Partnerships

Better Health Partnership is a 501(c)(3) multi-stakeholder Health Care Improvement Collaborative established in 2007 with support of the Robert Wood Johnson Foundation as part of its national Aligning Forces for Quality initiative. Members include health care providers and systems, insurance plans, employer groups and community organizations that are committed to transforming health care to achieve better care, better health and lower costs.

Testimonial

“Thanks for all of the ways you are helping Better Health be more organized and efficient. Getting the data into SF has been long and pain staking, but I know the result will be worth it.”

-Jonathan S. Lever, MPH, NRP

Challenge

Gathering information about providers, practices, and outcomes is critical, so that they can identify and report on trends happening in the transition from volume to value. Prior to their engagement with Silo Connectors this information was stored in spreadsheets. Access to information was very Siloed and no one knew which version of the spreadsheet was the most current.

Solution

Recommended that Better Health Partnership consider Salesforce and more specifically apply for the free license grant from Salesforce.org. to help them coordinate their business activities with their member practices. Silo Connectors deployed the Non Profit Cloud to permit them to track their program around Practice Coaching and Consulting, Pilot programs in payment and delivery system reform, and their Learning Summits.

Results

After migrating thousand of records from various spreadsheets and other sources of data, Better Health Partnership has a clear view of what program offering each member practice and health system is participating in. The staff members at Better Health can now view summary data on each member. This has improved customer service, organizational effectiveness and bottom line financial contributions from the members

GEMCO Medical

Founded in 1992, GEMCO Medical has been in the healthcare distribution business for more than 20 years. Our experience allows us to share invaluable industry insight and product knowledge. As a privately owned family business, GEMCO prides itself on offering personalized service with dedicated representatives so we can help you grow your business by knowing your business.

Testimonial

"I just wanted to say what a great experience it was working with you and Silo Connectors. I appreciated your professionalism and patience. I realize our organization was not the most expedient with regards to launching to the live environment and again appreciate your patience. Our experience with your firm has been nothing but positive and I look forward to working with you again in the future. "

-Richard Kern, Gemco Medical

Challenge

GEMCO Medical’s sales team was struggling with pricing due varying margins on a range of low margin commodity products and higher margin value products. Sales cycles were being slowed down due to reps having to go to management to request higher discount levels on large quantities and higher margin deals.

Solution

Silo Connectors developed a method for the sales team to be able to select from ten different price books with varying levels of discount. In order to move to higher levels of discount created workflow rules to notify sales management of the need to go to a deeper discount. The sales reps received a yes/no/discuss response.

Results

The time to request and get approval on discount requests was reduced by 70%. Customers could get answer on a discount request significantly faster and prevent them from engaging other medical distributors. Quoting and tracking was streamlined with management having sight into the details for reporting and forecasting.

Finite Fiber

Finite Fiber is a leading source of natural and synthetic cut fibers, pulps and flocks for the rubber and plastics industries. Through precision cut fibers, we can design, manufacture, and assist in the process of improving a formula’s general or specific performance requirements. Finite Fiber makes the component that gives Kevlar its strength.

Finite Fiber began their journey as the global authority on fibers in 1921. The Ekus family saw an opportunity to create a use for the large volumes of textile materials that were being used by the growing tire industry in Akron, Ohio. Their creative thinking and hard work developed ways to precision cut these fibers and other textile fabrics for use in a variety of engineered products.

Now, Finite Fiber is a company of dedicated professionals who utilize a growing list of engineered fiber products and sophistacted chemistry to transform ordinary rubber into unqiue compounds for specialized applications. Fiber makes rubber and plastics better! Finite Fiber is innovating fiber technology daily.

Challenge

There was not CRM established for Finite Fiber and everything was tracked through email and spreadsheets. Errors were being made across different versions of spreadsheets and there was a lack of follow up on opportunities due to the archaic processes and the breakdown in communication across departments. Revenue was lost due to inconsistent tracking methods performed manually.

Solution

Salesforce Professional Edition and Salesforce1™ Mobile App were implemented with custom fields specific to Finite Fiber’s business requirements. Processes were automated to send the necessary employees alerts when calls were logged for a thorough review of the communications. The Salesforce Calendar was implemented so the information and meetings were consistent through a single entry.

Results

Time spent on spreadsheets was reduced by 4 hours per week. Errors were eliminated by eliminating spreadsheets and using Salesforce. Alerts were streamlined to reduce the amount of emails required to fulfill requests. Reporting is available and automated rather than referencing versions of spreadsheets. Leads and Opportunities are tracked and available in the field through the Salesforce1 Mobile App.

Community Energy Advisors

Community Energy Advisors serves commercial, government, and affinity companies of all sizes looking to make smart choices to manage their natural gas and electric power needs. CEA is built around teamwork and an entrepreneurial spirit. Its founders bring a diverse set of skills and experience from business, industrial, and government backgrounds.

Unlike other energy consultants and brokers, Community Energy Advisors is built around analytics and modeling. We deliver Education, Protection, and Savings through our research, insight and information derived from various respected industry sources combined with our own primary source research and analysis. Through their unique approach to energy procurement and management, they improve the energy economics of residences, small businesses, and industrial-sized customers alike.

Challenge

Tracking thousands of client power bills and supplier commissions annually, Community Energy Advisors was overwhelmed in the amount of data and spreadsheets needed to run the business. There was a breakdown in information due to the manual processes they relied on for billing, support, and customer service requests. Growing the company was a prioroty, but without automation and consistency it was challenging.

Solution

Silo Connectors worked with Community Energy Advisors to build their Salesforce instance from out-of-the-box to a fully developed platform to store and manage their information in one location. The project began as a startup customizing standard objects and loading contacts, and progressed to building custom objects to properly track bills and annual usages, monthly commissions received in and paid out, and multiple contract types.

Results

Reports and workflows were created to automate data flow processes and provide key statistics to the CEA team. Silo Connectors helped CEA select a tool for capturing the massive amounts of data on the gas and electric bills and automatically populate custom fields in Salesforce for analysis by CEA executives. Hundreds of labor hours were eliminated by implementing Salesforce automation with electronic signature capture.

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